1. Terms and Conditions

Scope of Services/Products Offered:

Pollen Dots is a travel company that specializes in organizing unique and customized travel experiences, including road trips, weekend getaways, and curated travel itineraries. By accessing or using our website, you agree to comply with these terms and conditions. Any unauthorized use of the website is strictly prohibited.

User Responsibilities and Limitations:

  • Users must ensure that the information provided during bookings is accurate and up-to-date.
  • Unauthorized use of the website, including but not limited to hacking, spamming, or scraping content, is strictly prohibited.
  • Users are responsible for safeguarding their account credentials and notifying us immediately of any unauthorized access.

Payment, Pricing, and Taxes:

  • All prices for products and services are displayed on the website and are inclusive of applicable taxes unless stated otherwise.
  • Payments must be made through our approved payment gateways.
  • We reserve the right to update prices without prior notice; however, bookings confirmed at the time of payment will not be affected by future price changes.

Dispute Resolution Methods:

  • Any disputes arising from transactions or usage of our website shall be resolved through arbitration or as per the applicable laws of India.
  • Users can contact our support team at [travel@pollendots.com] for assistance with disputes or issues.

2. Privacy Policy

Data Collection Methods and Purposes:

Pollen Dots collects personal information such as name, email, contact number, and payment details to process bookings, improve customer experience, and provide tailored travel recommendations.

Use and Sharing of Personal Information:

  • Personal data is used solely for processing transactions, managing bookings, and improving our services.
  • We do not sell or share user data with third parties, except as required for compliance with legal obligations.

Data Protection Measures:

We employ secure servers, encryption protocols, and industry-standard data protection measures to safeguard your personal information.

Rights of Users:

  • Users may request access to, correction of, or deletion of their personal data by contacting us at [travel@pollendots.com]
  • Users may opt out of marketing communications at any time by following the unsubscribe link in our emails.

3. Refunds and Cancellations Policy

Eligibility Criteria for Refunds:

Refunds are applicable for cancellations made within the specified time frame mentioned in the booking confirmation or as per the terms of the purchased travel package.

Timeline for Processing Refunds:

Refunds are processed within 5-7 working days and credited back to the original payment method or bank account.

Conditions for Cancellations:

  • Cancellations must be made before the commencement of the trip or event.
  • Cancellation charges may apply depending on the terms of the travel package or service.
  • Non-refundable services (e.g., last-minute bookings or special discounts) will be clearly mentioned at the time of booking.

4. Contact Us

  • Address: Pollen Dots, 704/7D, Priyanka Apartment, Morapora Chowpathy, Dinhata Road, New Town, Coochbehar, West Bengal: 736101
  • Phone: 6295484375
  • Email: [travel@pollendots.com]
  • Customer Support Hours: Monday to Friday, 8:00 AM to 10:00 PM IST
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