Privacy Policy

Effective Date: 24.06.2024

Pollen Dots (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We collect the following types of information to provide and improve our services:

  • Personal Information: Name, email, phone number, billing details, and address, provided during bookings or inquiries.
  • Payment Information: Processed securely via third-party payment gateways; we do not store card details.
  • Usage Data: IP address, browser type, and pages visited, collected through cookies and analytics tools.

2. How We Use Your Information

Your information is used for:
  • Processing bookings and payments.
  • Providing customer support and personalized travel recommendations.
  • Sending updates, promotional content (with opt-out options), and important service notifications.
  • Improving our website, services, and security measures.

3. Data Sharing and Security

  • We do not sell or trade your data.
  • Information may be shared with trusted third-party partners (e.g., payment processors, travel vendors) for fulfilling services.
  • We implement encryption, secure servers, and access controls to protect your data.

4. Your Rights & Choices

  • You can request access, correction, or deletion of your personal data by contacting travel@pollendots.com.
  • You may opt out of promotional emails via the unsubscribe link.

5. Cookies & Tracking Technologies

  • We use cookies to enhance user experience and analyze traffic.
  • You can modify cookie settings via your browser.

6. Third-Party Links

  • Our website may contain links to external sites. We are not responsible for their privacy practices.

7. Policy Updates

  • We may update this Privacy Policy from time to time. Changes will be posted here with an updated effective date.

8. Contact Us

For privacy-related inquiries, contact us at:
  • Email: support@pollendots.com
  • Address: Pollen Dots, 704/7D, Priyanka Apartment, Morapora Chowpathy, Dinhata Road, New Town, Coochbehar, West Bengal: 736101